Help Desk for schools.
A ticket system built around your school. It connects to the systems your school already uses, so the technician sees the context without asking.
What it does.
Generic ticket systems do not know your school. This help desk is set up around your bell schedule, your Wi-Fi, your devices and your policies, so a request arrives with the answers a technician usually has to chase.
Requests anyone can send
A public request form and a status page. Students and parents do not need an account.
Context on every ticket
See where a student is this period, which device is involved and where it was last seen on the network, when those systems are connected.
Your rules, built in
Loaner and broken-device tickets follow your school's own steps and close rules, and notify the people who need to know.
Want to see the Help Desk working?
Book a live demo in a meeting with a CyberSphere specialist. We show it using your organization's situation, not a script.
Key features.
- Public request form and status page
- Magic-link access to "my tickets"
- Replies, internal notes and attachments
- Knowledge base for common questions
- Class schedule context on tickets
- Device details from your device management system
- Network location for school devices
- Calendar events that need IT flagged ahead of time
- Loaner and broken-device workflows
- Staff sign-in with your school Microsoft or Google account
- Its own database for your school
- Connectors chosen to match the systems you use
How a school uses it.
Someone sends a request
A teacher, student or parent uses the form. No account is needed.
The technician sees the context
Schedule, device and network details are on the ticket already.
The ticket follows your process
Replies, notes, loaners and repairs move through your school's own steps until it is closed.
Best for.
- School IT teams
- Schools with loaner device programs
- Schools that use Microsoft or Google sign-in
- Schools that want fewer back-and-forth messages
Ready to see the Help Desk live?
Tell us a little about your team and we will set up a meeting. We usually reply within one business day.